Public Opinion in the Capital: Assessment of Satisfaction with Municipal Services

March 2022

This policy analysis aims to assess the performance of the municipality of Pristina during the past term, based on a survey on public satisfaction with municipal services.

To do this, the Pristina Institute for Political Studies has conducted a survey through UBO Consulting among the residents of Pristina. The survey provides information on both the respondents' personal characteristics and their perceptions. Unsurprisingly, the results show that there is a higher satisfaction with public transport and family medicine centers, and less with parking spaces, sidewalks and environmental protection. Also, most of the respondents are satisfied to some extent with the work and performance of the mayor, the municipal assembly and the administration of the municipality. The main problems identified are unemployment, road infrastructure and lack of economic development.

This analysis would enable decision-makers to understand the perceived performance of local institutions and plan and prioritize accordingly.

Considering the role that municipal governments play in providing public services to the population, identifying citizens' perceptions and areas of concern is of great importance to policymakers at the local level.

5864 Rate this article:

No rating

Programs	Quality Governance
Publication Year	2022

Documents to download

Opinioni Publik në Kryeqytet: Vlerësimi i Kënaqshmërisë me Shërbimet Komunale(.pdf, 1.36 MB) - 178 download(s)
Public Opinion in the Capital: Assessing Satisfaction with the Municipal Services(.pdf, 1.32 MB) - 219 download(s)

Dixhitalizimi në Suharekë - Gjetjet nga anketa

Me qëllim rritjen e transparencës dhe fuqizimin e zyrtarëve lokalë në përputhje me Reformën e Administratës Publike, përmes anketës së fundit kemi identifikuar sfidat që qytetarët hasin në përdorimin e uebsajtit të komunës. Anketa gjithashtu reflekton nivelin e kënaqësisë së qytetarëve me shërbimet online dhe mënyrat se si do të preferonin të informoheshin për këto shërbime.

Meqenësë projekti synon të rrisë transparencën dhe të fuqizojë zyrtarët në përputhje me Reformën e Administratës Publike duke krijuar një manual për përdorimin e uebsajtit që adreson nevojat e qytetarëve dhe përmirëson qasjen në shërbime, përmes pyetësorit të realizuar, ne kemi arritur të identfikojmë problemet e qytetarëve në përdorimin e website-it të komunës së Suharekës.

Prodhuar në kuadër të projektit “WeBER 3.0” për Reformën e Administratës Publike të Ballkanit Perëndimor. WeBER zbatohet nga Think of Europe Network – TEN dhe Qendra për Kërkime në Administratën Publike – KDZ. PIPS është një nga përfituesit e WeBER 3.0 brenda Local PAR Citizen Engagement Small Grant Facility 2024/2025.

SECOND MONITORING REPORT: ENERGY STRATEGY OF THE REPUBLIC OF KOSOVO 2022-2031 (Period 2023)

The Energy Strategy of the Republic of Kosovo was approved by the Assembly of Kosovo on March 8, 2023.

This Strategy aims to address current challenges and lay the foundations for a future energy sector that will provide security of supply, clean energy, energy efficiency and active citizen participation. The strategy includes the integration of the electricity system of Kosovo in the regional and pan-European market, with special emphasis on the use of renewable energy sources (RE) and close cooperation with the Republic of Albania.
In this context, the monitoring report serves as an essential tool, providing a comprehensive assessment of the progress of the implementation of the strategy for the year 2024 (including the years 2022 and 2023). Therefore, PIPS is continuing to monitor the strategy, and this report is the second part of the monitoring report series, covering all outstanding measures of 2022 and 2023, as well as all measures of 2024.

The report aims to assess achievements and identify challenges during these years of strategy implementation.

Vjetari i Politikës së Jashtme (2023)

Ky raport ofron një analizë të shkurtër të politikës së jashtme të Kosovës përgjatë vitit 2023, deri më 15 shkurt 2024. Qëllimi i këtij raporti është të dokumentojë të zhvillimet, sfidat dhe objektivat strategjike të Kosovës në lidhje me politiken e jashtme. Të dhënat e mbledhura përfshijnë deklaratat zyrtare të qeverisë, të dhënat e takimeve diplomatike dhe analizat e angazhimeve ndërkombëtare.

Kapitujt më detajisht flasin për marrëdhëniet bilaterale apo dypalëshe, njohjen diplomatike dhe anëtarësimin në organizatat ndërkombëtare, integrimin euroatlantik, dialogun për normalizimin e marrëdhënieve me Serbinë, si dhe performancën e MPJD-së së Kosovës gjatë vitit 2023.

Open Call for Consultancy services on Conflict Sensitivity Strategy Development Process

Consultancy Open Call:

Prishtina Institute for Political Studies (PIPS), in collaboration with PeaceNexus Foundation, is engaging in an internal strengthening process through a conflict-sensitive strategy development process. With a commitment to advancing social cohesion and nurturing the growth of open-minded and democratic leadership, PIPS is determined to align its strategic direction with the evolving political landscape of Kosovo.

To achieve this, PIPS wants to engage in a participatory process and is seeking a consultant or team of consultants that can provide facilitation, analytical, and write-up support on the following work strands:

Work strand 1: Context analysis

Work strand 2: Strategy development

If you are interested in this assignment, please send your application via email at shkolla.politike@gmail.com no later than the 1st of July, 2024. Your application package should include an outline if you are applying for one work strand or both and contain:

CV (maximum 4 pages and indicating 2 references/previous clients that can comment on your ability to accompany strategy development and conflict sensitivity
Expression of interest outlining your understanding of the assignment, the skills you bring to it, and your proposed methodology and related time-frame. In case you are applying as a team of consultants your methodological offer should also clarify how you will divide the work.
Financial proposal comprising detailed quotation for the assignment, showing working days and expected fee, availability as well as travel costs from a place of residence to Prishtina and back.